Policies & House Rules
Nesto Stay & Café — Guest Policies
Shoja, Kullu, Himachal Pradesh · These policies apply to all guests and visitors. Please read before your stay.
1
Booking Policy
Key Policyℹ️
Minimum age: 18 years and above only — no exceptions
Advance paymentMinimum 50% required to confirm; balance due at check-in
Valid IDGovernment-issued photo ID mandatory for all guests. Foreign nationals must carry valid passport and visa
Group bookings (6+)Contact us directly — cannot be made via the standard online form
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Right to refuse: Management may cancel or refuse bookings that violate our policies
2
Cancellation & Refund Policy
Key Policy| Notice Period | Refund | Status |
|---|---|---|
| 14+ days before check-in | 80 refund of paid amount | Partial Refund |
| 3–7 days before check-in | No refund | No Refund |
| Less than 3 days | No refund | No Refund |
| No-show | No refund — booking forfeited | No Refund |
Refund processing5–7 business days to original payment method
Transaction feesNon-refundable in all cases
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Peak season: Special terms may apply during holidays/festivals — communicated at booking
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Credit / Reschedule: Subject to availability — request within the cancellation window
3
Check-In & Check-Out
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Check-in time: (12:00 PM) onwards
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Check-out time: 10:00 AM sharp
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Early check-in: Subject to availability — ₹300 fee applies. Request 24+ hours in advance
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Late check-out: Subject to availability — ₹300/hour beyond 10 AM. Request 24+ hours in advance
ID verificationMandatory for all guests at check-in. Copy retained per legal requirement
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Unaccompanied minors: Guests under 18 not permitted without written guardian consent
4
Payment Policy
Accepted methodsCash, UPI (PhonePe / GPay / Paytm), Debit/Credit cards
GSTApplicable per government slab rates — shown separately on invoice
CurrencyIndian Rupees (INR) only. No foreign currency exchange on premises
Balance dueAll outstanding balances must be cleared before or at check-out
5
Security Deposit & Damage Policy
Key PolicyDorm deposit₹500 per guest — collected at check-in, refunded at check-out
Private room deposit₹1,000 per room — collected at check-in, refunded at check-out
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Damage charges: Assessed at actual replacement / repair cost before check-out
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Wilful damage: Reported to authorities in addition to damage charges. No refund issued
Lost key / access card₹500 replacement charge per key or card
6
Alcohol & Substance Policy
Key PolicyIn roomsModerate alcohol consumption permitted in private rooms only
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Common areas: No alcohol in dorms, common areas, café, or outdoor spaces
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Illegal substances: Zero tolerance — immediate eviction, police notification, no refund
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Disruptive behaviour: Visibly intoxicated guests disturbing others will be asked to leave immediately — no refund
7
House Rules
Quiet hours10:00 PM to 7:00 AM — keep noise minimal, especially in dorm areas
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No smoking indoors: Strictly prohibited in rooms, dorms, and common areas. Designated outdoor area only
CleanlinessKeep rooms and shared spaces clean. No wet towels on beds
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Lockers & valuables: Use lockers provided. Management not liable for lost/stolen items.
Eco responsibilityShort showers, reusable bottles, no plastic. We're in the mountains — keep them clean
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Respect: Respect guests, staff, and the community. Harassment → immediate checkout, no refund
8
Pet Policy
GeneralPets not permitted without prior written approval from management
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Small pets: Small dogs/cats may be considered on a case-by-case basis with advance request
Pet deposit₹500 additional deposit for approved pets — refunded at check-out if no damage
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Food areas: No pets in café, dining areas, or shared kitchen at any time
Service animalsTrained service animals welcome with prior notification at booking
9
Privacy & Data Policy
Data useName, contact, and ID used only for booking confirmation and legal compliance
ID copiesRetained as required by local law — not shared with third parties
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CCTV: Cameras in common areas (lobby, hallways, café) for safety — footage retained 30 days
Private areasNo cameras in rooms, bathrooms, or changing areas whatsoever
10
Photography Policy
Personal useGuests may photograph common areas and their own spaces for personal use
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Other guests: No photography or video of other guests without their explicit consent
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Commercial use: Photography for commercial purposes requires advance written permission
11
Group Booking Policy
Group definition6 or more guests traveling together
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Booking process: Contact us directly — group bookings not available via standard online form
Payment100% payment required at booking confirmation — no exceptions
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Cancellation: 30+ days: full refund | 15–30 days: 50% refund | less than 15 days: no refund
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Events: No parties or gatherings without prior written approval from management
12
Café & Dining Policy
Service hoursAs displayed — last orders 30 minutes before closing
Outside foodOutside food and beverages not permitted inside the café
ReservationsWalk-ins welcome. Groups of 5+ recommended to reserve via WhatsApp or phone
GSTApplicable per government slab — shown on your bill
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Dietary requirements: Inform us when ordering — we'll do our best to accommodate
PaymentCash and UPI accepted. Card payments for orders ₹500 and above
13
Volunteer & Work-Exchange Policy
Minimum age18 years and above only
Minimum commitment2 weeks minimum — shorter stays for returning volunteers only
Work hoursUp to 5 hours/day, 5 days/week — schedule arranged with management
AccommodationDorm bed provided for the duration of the volunteer stay
MealsOne meal/day included from current café menu
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Stipend: As discussed and agreed prior to commencement — see separate volunteer agreement
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Early departure: Accommodation forfeited if commitment not completed without prior notice
13
Terms of Service
Key PolicyAcceptanceBooking, paying, or staying at NestoStay constitutes acceptance of these Terms and all linked policies.
EligibilityGuests must be 18+ to book or stay; valid government-issued ID required at check-in.
Pricing & taxesRates shown in INR and are inclusive of applicable taxes unless otherwise stated.
Property rulesGuests agree to follow house rules, alcohol & substance policy, and reasonable instructions from staff.
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Limitation of liability: NestoStay is not liable for loss of valuables, personal injury, or events beyond reasonable control (force majeure).
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Termination: We may end your stay without refund for any breach of policy, illegal activity, or harassment of other guests / staff.
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Jurisdiction: Indian law applies; disputes resolved in courts of Kullu, Himachal Pradesh.